Call Recording Option

Web-based User Interface

  • Intuitive User Interface

Retrieve recordings

Playback

Evaluate Calls

  • Multi-User Simultaneous Access
  • Access User Interface & Recordings from:

Any Device

Any Time

Any Where

  • Call Recording
            • Multi-Site Recording and Management
            • Records 100% All Concurrent Calls: no limit
            • Times and Date tamp
            • Recording Duration
            • Call Direction
            • Remote Party
            • Local Party
            • Standard .WAV format
  • Multi-Criteria Search Capability
            • Local Party
            • Remote Party
            • Start Date
            • End Date
            • Time of Day
  • Call Playback

Using standard Media Players (Windows Media, Adobe Media Player, Apple Quick Time)

Playback Controls: Fast forward , Pause and Rewind

Standard .WAV format

  • Protected Playback

Retain recording files – indefinitely

Secure and Redundant Storage

Storage Accessibility – 99.999%

  • SecurityRegulatory Compliance: May meet a broad range of compliance requirements including; PCI, DSS, Sarbanes-Oxley, HIPAA, FISMA, ITIL and others.

Connect with secure web access using SSL/HTTPS

  • File Management Functions Extensive CODEC support: G.711 ulaw, G.711 alaw, GSM 6.10 iLBC, G.729A, G.723.1, G.722

Automatic Back-up, Archiving and Delete

Archive call recordings off-site (cloud-based) storage